Rob Chapman and Harry Hobson have spent years watching trust retreat when people reach for it directly. Their conclusion, and the thing they built a company on: you cannot rebuild trust by trying to rebuild trust. You smuggle it in with something else. Make an ordinary, useful thing easy, and let trust accrue as the residue.
Disclosure: Keiron is an investor in Neya.
Time Stamps:
0:00 - Trust as the foundation of healthy communities
0:29 - Spark Of Trust - A Spark With Rob Chapman & Harry Hobson, Part I
1:01 - Welcome to the show: how Rob and Harry met, and the ten-year path to founding Neya
6:31 - Why trust became personal for each of them, and the "adequacy of trust" tipping point
13:02 - What's at stake when trust breaks down: war, riots, and the cost of low trust
19:59 - Inside Neighborly Lab: the loneliness hub and the Newham deaf community project
25:55 - From local wins to systemic change, and the biggest lesson on contact theory
31:40 - Why digital infrastructure matters as much as physical spaces
38:08 - Why trust can't be tackled head-on, and how it's rebuilt after being lost
44:38 - Jane Jacobs on small interactions, and closing thoughts
46:36 - Outro and preview of part two
The paired essay, "You Don't Build Trust by Telling Someone to Trust You", is at https://www.sparkoftrust.com/p/you-dont-build-trust-by-telling-someone-to-trust-you
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Until next time, keep being the spark that ignites the Trust Revolution.
